SHIPPING
PACKING/POSTAGE & DELIVERY
All items will be carefully packaged using recycled packing materials where possible then delivered on a flat rate option with NZ Post.
Please allow up to 3 business days for your order to be produced as we only make to order. You will receive a confirmation email once your order is complete and posted. Please allow an additional 2 to 3 business days for delivery.
Postal prices as follows:
N.Z
FLAT RATE $10.00
WAIHEKE ISLAND $5.00
for local delivery within Waiheke Island, delivery is not via registered post, we will personally deliver.
DAMAGED ITEM - REFUNDS
If any of your items arrives damaged or faulty, we are sorry to hear this. Please photograph and send to islandboho@hotmail.com within 48 hours of receiving items. Once we are satisfied it isn't due to faults other than our own, i.e. postal damage or misuse of item, we will then issue a refund for the item, postage excluded. You may request a replacement of the item instead of a refund. Please note: Refunds or replacements will not be issued for change of mind regarding scent/colour type etc.
TRACKING YOUR ORDER
Parcels will be tracked via NZ POST . Your tracking number will be sent with the postage confirmation email.